posted by Savanah on Dec 2
In every business there comes a time when a conflict will arise, either between co-workers or between staff and customers and clients. In the 1970′s two psychiatrists came up with ways of defining how different people handled conflicts and uncomfortable situations. The two men were Ralph Kilmann and Kenneth Thomas, and they made conclusions regarding peoples’ overall personality types, and the way that they handle difficult times. At Next Day Blinds, issues regarding customer service never occur, but let’s face it, it is not possible to please all people–all of the time. Some times people are just grumpy, and learning how to turn these situations around is an art form that will securely place your business at the top. Different styles are most effective when used for situations that are best solved in this “personality theory“. The styles are Competitive, Collaborative, Compromising, Accommodating, and Avoiding.
I personally have come across each of these styles of conflict resolution, and some feel so much more healthy than others. Knowing and training your staff concerning these different styles and educating them in all matters concerning product knowledge, customer service and design, Next Day Blinds has become one of the foremost companies when it is time to decorate or re-decorate your house and your window coverings. Through many renovations, I have gone to Next Day Blinds for advice on which shades or blinds would be best for the house I am working on at the time. And each of those time, I have been treated with a warm respect that many businesses seem to lack in modern times. Knowing what really makes people tick, knowing what makes them satisfied, and what to do when they are not satisfied is something that this company is very good at, and they will continue to be at the head of the line, now and far reaching into the future.
Related posts:
Leave a Reply